Setup support
Use for organization creation issues, invite access problems, and dashboard routing errors.
Response target
Within one working day
Contact
support@usalama.voice
Verification support
Use for missing review status, evidence follow-up, or verification corrections.
Response target
Within two working days
Contact
partners@usalama.voice
Operational escalation
Use for blocked live workflows, stale queue intervention, and urgent governance conflicts.
Response target
Same day during pilot hours
Contact
ops@usalama.voice
Escalation sequence
Step 1
Record the issue with case, organization, or invite context.
Step 2
Route routine setup issues to support and verification issues to the partner queue.
Step 3
Escalate live workflow blockers to operations on the same day.
Step 4
If a case is safety-critical, continue operational response first and document the issue immediately after.